Under the drop down list, click Restart, and then click OK.įor Windows Vista or Windows 7: Click the Start button, click the arrow in the lower right corner of the Start menu, and then click Restart. Restart the computer, then retry the scanįor Windows XP: click Start, then click Shutdown. In Scan Type, select which type of scan you prefer, and then click Next. Start the Microsoft Safety Scanner, then click Next. In Browse For Folder, click a different file or drive, click OK, and then click Next. In Scan Type, click Customized scan, then click Choose Folder. To perform a procedure that is listed in the table, see the following procedures:Ĭhange the scan destination file or drive
Identify the file archive, and remove the file manually For example, one of the resources is a file in an archive. One of the resources is part of a container. To complete the operation, the user must run a full scan and then take the action again. For example, the user must change a system setting.įollow the instructions in the log or in the notification. To complete the action, the user must follow a procedure. The engine could not load because there are signatures missing. The signatures are not valid or are corrupted. Restart the computer, then retry the scan. The system state prohibits the scan from running in a specific user context. The scan destination file or drive does not exist.Ĭhange the scan destination file or drive.ĭownload the Microsoft Safety Scanner again. If your error code is not listed in the following table, see the How to obtain Help and Support section. Match the error code(s) with the ones listed in the table below, then follow the instructions listed in the Use this procedure section. In the new Notepad window, scroll until you find the error(s).
Typically, this is C:\Windows, although you can designate a different drive or folder when you install Windows.ĭouble click the file named msert. Note: %systemroot% is the path and the folder name where the Windows system files are located. Type the following command: %systemroot%\debug. To determine why you received an error message, follow these steps: Specifically, failures that are marked as a warning in the log are less serious than failures that are marked as an error. Note: Some of these errors are informational messages or minor issues and may not require additional action. After you run the Microsoft Safety Scanner, you receive a message that states that errors were found during the scan, and you are directed to this article for more information.
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